In a new piece for McKnight's Senior Living, August Health Co-Founder Erez Cohen observes strong parallels between the recent Southwest Airlines meltdown and the challenges faced by many senior living operators who are limited by their outdated software systems.
Here's a quick preview of Erez's thinking:
Legacy systems — which are often not even purpose-built for senior living — hinder staff with unnecessary manual work, adding to their already overburdened schedules and taking them away from time with residents. These same systems prevent leaders from gaining visibility into actual community operations or accessing data essential to their core processes.
In our conversations with operators, it’s clear many are at risk of running on “Southwest mode” and falling behind. The Southwest catastrophe is a warning bell for the senior living industry, but it also is an opportunity for the industry to make proactive improvements to prevent crises in care, revenue and staff satisfaction.
Read the full column on McKnight's Senior Living: “Southwest Airlines’ systems had a meltdown. Senior living should take note”
About Erez Cohen:
Erez Cohen is the Co-Founder of August Health, the easy-to-use EHR that caregivers love. August Health is renowned for improving care quality, simplifying compliance, and enabling better care tracking and analytics. Since launching in 2020, August Health has been adopted by leading operators across the country, including Priority Life Care, Leisure Care, Bickford Senior Living, The Claiborne, Koelsch Communities, and Westmont Living.
Prior to August Health, Erez was an executive at Apple, where he led a product and engineering division. Erez was also the co-founder and CEO of Mapsense, a geospatial mapping startup that was acquired by Apple. Erez holds degrees in Industrial Engineering and Operations Research from the University of California, Berkeley.
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