In a new piece for McKnight's Senior Living, August Health Co-Founder Erez Cohen observes strong parallels between the recent Southwest Airlines meltdown and the challenges faced by many senior living operators who are limited by their outdated software systems.
Here's a quick preview of Erez's thinking:
Legacy systems — which are often not even purpose-built for senior living — hinder staff with unnecessary manual work, adding to their already overburdened schedules and taking them away from time with residents. These same systems prevent leaders from gaining visibility into actual community operations or accessing data essential to their core processes.
In our conversations with operators, it’s clear many are at risk of running on “Southwest mode” and falling behind. The Southwest catastrophe is a warning bell for the senior living industry, but it also is an opportunity for the industry to make proactive improvements to prevent crises in care, revenue and staff satisfaction.
Read his full column at McKnight's Senior Living.
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