A need for a simpler EHR
Tim Dunne, CEO of Claiborne Senior Living had a problem: His communities were struggling with their existing EHR system. Staff found the software too complex, as basic tasks were not intuitive and documenting care was challenging. As a result, it was difficult to get staff to consistently use the EHR.
Tim saw a need for a simpler, more straightforward EHR. His priority was finding a system that removed the administrative burden from his staff, so they could focus on providing the best care possible.
“If I can make my caregivers more effective, it makes things easier for my wellness directors, my regional leaders, my executive team, and me."
From 16 clicks to two
Tim and his team were committed to simplification when selecting Claiborne’s new EHR, a priority that led them to select August Health.
The decision came down to three key factors:
- The August Health platform was easy to learn and easy to use.
- August Health offered a customer-focused experience that ensured high-touch support and customizations.
- August Health Move-ins digitized the move-in experience, eliminating the pain points related to paper packets for residents, families, and communities.
After a seamless training experience — “It’s easier to train staff on a simpler product that’s well-designed” — the benefits of transitioning to August Health were immediately apparent.
“There was a task in our former EHR that would take our nurses 16 clicks to do. With August Health, that same task now takes two clicks. When you consider that difference over the course of a day or a week, for all caregiving staff across all of our communities, it creates significant efficiency gains.”
Since rolling out the platform to all of Claiborne’s communities, staff have been in favor of August Health” as compared to their former EHR system.
Improving the bottom line begins with improved EHR usage
The transition to August Health has boosted EHR usage among Claiborne staff, enhancing confidence in the quality of care provided to residents. Staff can quickly navigate the platform, meaning not only is care data being appropriately captured, but staff actually have more time to spend with their residents.
Tim describes the broader opportunity created by transitioning to August Health as,
“With a highly-utilized EHR, you have a better chance of consistency in delivering high-quality care, which results in greater resident satisfaction, extended length of stay, family member satisfaction, positive word of mouth, and additional business — which all impacts our bottom line.”
Building on its success with August Health, Claiborne's leadership team is now exploring further opportunities to enhance staff, resident, and family experiences through technology and digitization. Notes Tim,
“August Health has demonstrated the profound impact of well-designed, high-impact technology, and the interoperability, automation, and simplification offered by August Health have set a new benchmark for what we expect from any future technology solutions.”
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